Solid is currently seeking an experienced, ambitious individual with experience supporting end users at small to mid-sized companies; designing and implementing customer support systems, working with external tier1 and tier2 services, implementing best practices, ITIL methodologies, and providing a high level of service to the users of company technology.
The ideal candidate will have experience working in biotech supporting research, manufacturing, and business users, and will oversee day-to-day operations and initiatives. They will be self-motivated and able to identify opportunities for efficiencies.
Key Duties & Accountabilities:
Core Competencies Required:
Knowledge: Education, Experience, & Skills: